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Victoria Road Surgery, Worthing

WELCOME TO VICTORIA ROAD SURGERY IN WORTHING

This website has been developed to enable you to receive the best possible care from the Practice. We have a team of seven doctors and other health staff available for your care offering all core General Medical Services plus a number of enhanced medical services - read more about the Practice here

If you do have any problems or ideas for improvement, please do not hesitate to contact our Practice Manager, Mrs Jane De Jong.

This website uses cookies - for more information please go to our Website Disclaimer Page

APPOINTMENTS: Please can we ask that you do not use the online booking system for an appointment for your Doctor to complete any kind of form.  This will not be completed at the appointment and would be a waste of NHS resources which are strictly for patients that have clinical problems. Thank you

IMPORTANT NOTICE: 

THE PHONE NUMBER FOR OUR SURGERY BASED AT DURRINGTON HEALTH CENTRES IS NO LONGER AVAILABLE, THE PHONES FOR BOTH SITES ARE DIRECTED TO ONE NUMBER 01903 230656. OUR TRAINED TEAM WILL BE ABLE TO DIRECT YOUR CALL FOR BOTH SITES.

NOTIFICATION OF CLOSURES FOR 2018 FOR TRAINING / BANK HOLIDAYS

Bank Holidays:

25th and 26th December all day and the 1st January 2019 all day.

Training Days:

28th November 12:30 p.m. to 16:30 p.m.

15th January 2019 12:30 p.m. to 16:30 p.m.

27th February 2019 12:30p.m. to 16:30 p.m.

APPOINTMENT SYSTEM

SURGERY HOURS

CONTACT DETAILS

appointment system
Essential information on our appointment booking and cancellation service & home visits..
 
surgery hoursWe are open 8.00am - 6.00pm Mon - Fri and we are closed on Saturdays and Sundays..
  contact victoria road surgery
Find our phone numbers, email, main surgery & branch surgery address..
         

REPEAT PRESCRIPTIONS

 

CLINICS & SERVICES

 

ONLINE PATIENT SERVICES

repeat prescriptions t victoria road
Information on how to obtain your repeat scripts & using our online ordering system..
  nhs services and clinics
Find out the many clinics & services that Victoria Road Surgery offers to patients..
  online Emis patient services
Order prescriptions, book appointments and update your personal records online..
         

REGISTERING WITH US

 

OUR DRS & OTHER STAFF

 

PATIENT DOWNLOADS

registering with victoria road surgeryHow to register with Victoria Road Surgery & links to the patient registration forms..
 
our practice staffRead more about the Doctors and other Medical Staff at Victoria Road Surgery..
 
downloadable formsPlease use this link to download important forms for registering with us,self certifying illlness etc..

THE PRACTICE AIM

This Practice believes in encouraging a culture of consideration; consideration of our patients, their health, their future and the Practice staff that will determine the direction by converting strategic vision into operational reality.

We will treat everyone as an individual, with no discrimination.

This means we plan care, which emphasises the patient's individual needs, dignity and strict confidentiality.

Advice and information will be available in order to help our patients make the right choices.


Be self care awareWE ARE A SELF CARE AWARE PRACTICE

Victoria Road Surgery believes in empowering patients to take care of their own health for minor ailments.

The Self Care forum can be of great help - The Self Care Forum aims to further the reach of self care and embed it into everyday life. Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, wellbeing or wellness.

You can also visit our self-help guide and basic first aid advice on this website

We are improving access to appointments

From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.

This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.

This aims to improve access to GP appointments and help local people to get the help and support they need.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.

These clinics have been successful and helped local people to access the help they need outside of normal opening times.

We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.

You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.

 

CQC RATINGS 2016

Victoria Road Surgery was inspected in May 2016 by the Care Quality Commision and was rated as GOOD in all areas - except for 'People whose circumstances may make them vulnerable' - which was rated as OUTSTANDING.

ON LINE PATIENT FORUM

We now have an on line forum where you can leave comments, feedback or discuss any topic about the Surgery. It is free to join and enables you to discuss issues with other patients.

Click here to join myppg.co.uk

SHARING GP RECORDS

Please watch this two minute video about the benefits of sharing GP records for our patient's direct care.

 

RESULTS OF 2017 PRACTICE PATIENT SURVEY

- Download our patient survey results 2017

FRIENDS AND FAMILY FEEDBACK OF THE PRACTICE'S SERVICES

We are actively encouraging our patients to participate in feedback of their care by the Practice. Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!

I want Great Care Website

PRACTICE BOOKLET

If you would like a copy of Victoria Road Surgery's latest Practice booklet then please use the link below to download it as a PDF File. If you would like any of your information in a different format; large print, braille etc please contact the surgery and we can arrange this for you.

Download our practice booklet

ACCESSIBLE INFORMATION STANDARD

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by Victoria Road Surgery is available to in whatever method is required by our patients.

Further information can be obtained by reading the Accesible Information Standard Leaflet

Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

Please do not hesitate to contact the practice if you have any questions.

WHAT IS REQUIRED BY THE ACCESSIBLE INFORMATION STANDARD?

The Standard requires organisations that provide NHS or adult social care to:

  • Ask people if they have any information or communication needs, and find out how to meet their needs;
  • Record those needs clearly and in a set way;
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs;
  • Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so;
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
ACCOUNTABLE GP

Each patient registered with the Practice will have a named accountable GP who will be responsible for your overall care whilst registered at the Practice. You will be advised of your accountable GP’s name when you first attend the Practice for an appointment or alternatively you may make this enquiry. Where possible if a patient expresses a preference for an accountable named GP, the Practice will make reasonable efforts to accommodate this. Patients can still see any GP within the Practice.

In addition, for patients aged 75 and over, the named accountable GP will also: work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient and ensure that these patients have access to a health check.

NEW ON LINE ACCESS TO MEDICAL RECORDS 

As from the 1st April 2016 you will be able to apply to view your medical record on-line. This service is currently only available to patients aged 18 years and over.  Please click on the Information Leaflet below to find out how you can apply for this access:

- Download information leaflet

- Download application form for online access to medical records

Additionally should you find you need to request an amendment be made to any information that you see on your electronic medical record, below is the form to complete to let us know:

- Download amendment form for medical records

PLANS/STATEMENT OF INTENT 2014-2015: IMPORTANT INFORMATION REGARDING YOUR DATA

Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the Practice Manager or forms available in reception at the practice.

Please refer to the information links below:

- Data sharing document for you to read

- Better information means better care - Animation

- Download an opt-out form

PATIENT CHOICE NAVIGATORS

When you need to be seen by a specialist, Victoria Road Surgery is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.

To help you to make the most appropriate choice, we are working with a team of Patient Choice Navigators.

After you have seen your GP, and together you have agreed that you need to be referred for specialist treatment, Victoria Road Surgery will forward your referral to the team of Patient Choice Navigators at NHS Coastal West Sussex Clinical Commissioning Group who, using the NHS e-Referral System (formally Choose and Book) will help you to make an informed choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.

Your GP will provide you with a booking card and a telephone number for you to contact the team. You are then asked to contact the Patient Choice Navigators five days after seeing your GP so they can work with you to book your appointment.

Following discussion with you, the Patient Choice Navigators will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment. If you do not make contact with the PCN within 10 days of the team receiving your referral then an appointment may be booked for you.

If you have any concerns or questions about your information being passed to the Patient Choice Navigators then please speak to a member of the practice team. Information will only be shared when you have agreed with your GP that a referral is the best course of action.


NHS UK Department of Health NHS West Sussex

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