Victoria Road Surgery was inspected in May 2016 and was rated as GOOD in all areas - except for 'People whose circumstances may make them vulnerable' which was rated as OUTSTANDING.
ON LINE PATIENT FORUM
We now have an on line forum where you can leave comments, feedback or discuss any topic about the Surgery. It is free to join and enables you to discuss issues with other patients.
Click here to join myppg.co.uk
FRIENDS AND FAMILY FEEDBACK OF THE PRACTICE'S SERVICES
We are actively encouraging our patients to participate in feedback of their care by the Practice. Please take time to visit the iWantGreatCare website and leave your feedback. Thank You!
If you would like a copy of Victoria Road Surgery's latest Practice booklet then please use the link below to download it as a PDF File. If you would like any of your INFORMATION IN A DIFFERENT FORMAT; LARGE PRINT, BRAILLE ETC PLEASE CONTACT THE SURGERY AND WE CAN ARRANGE THIS FOR YOU
Download our practice booklet
ACCESSIBLE INFORMATION STANDARD
The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by Victoria Road Surgery is available to in whatever method is required by our patients.
Further information can be obtained by reading the Accesible Information Standard Leaflet
Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.
Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the practice if you have any questions.
WHAT IS REQUIRED BY THE ACCESSIBLE INFORMATION STANDARD?
The Standard requires organisations that provide NHS or adult social care to:
- Ask people if they have any information or communication needs, and find out how to meet their needs;
- Record those needs clearly and in a set way;
- Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs;
- Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so;
- Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.
Each patient registered with the Practice will have a named accountable GP who will be responsible for your overall care whilst registered at the Practice. You will be advised of your accountable GP’s name when you first attend the Practice for an appointment or alternatively you may make this enquiry. Where possible if a patient expresses a preference for an accountable named GP, the Practice will make reasonable efforts to accommodate this. Patients can still see any GP within the Practice.
In addition, for patients aged 75 and over, the named accountable GP will also: work with relevant associated health and social care professionals to deliver a multi-disciplinary care package that meets the needs of the patient and ensure that these patients have access to a health check.
NEW ON LINE ACCESS TO MEDICAL RECORDS
As from the 1st April 2016 you will be able to apply to view your medical record on-line. This service is currently only available to patients aged 18 years and over. Please click on the Information Leaflet below to find out how you can apply for this access:
- Information leaflet
Here is the application form required to apply for this access:
- Application form for online access to medical records
Additionally should you find you need to request an amendment be made to any information that you see on your electronic medical record, below is the form to complete to let us know:
- Amendment form for medical records
PLANS/STATEMENT OF INTENT 2014-2015: IMPORTANT INFORMATION REGARDING YOUR DATA
Patient Data has now been uploaded to the Summary Care Record unless patients have specifically opted out of this scheme. Patients records are collected electronically via the GP2GP electronic system wherever possible when a patient registers with the Practice. Patients can already request prescriptions on line and make appointments on line, however, we will also be enabling in the future on line access to part of your medical record if you would like to view this. In the meantime, should you wish to view your medical record then this request needs to be put in writing to the practice manager and please note there will be a charge made for this. Feedback about the practice will also be available shortly on line but currently available on NHS choices or by email to the Practice Manager or forms available in reception at the practice.
Please refer to the information links below:
- Data sharing document for you to read
- Better information means better care - Animation
- Download an opt-out form
PATIENT CHOICE NAVIGATORS
When you need to be seen by a specialist, Victoria Road Surgery is committed to ensuring that whenever possible you receive a timely outpatient appointment at a provider of your choice.
To help you to make the most appropriate choice, we are working with a team of Patient Choice Navigators.
After you have seen your GP, and together you have agreed that you need to be referred for specialist treatment, Victoria Road Surgery will forward your referral to the team of Patient Choice Navigators at NHS Coastal West Sussex Clinical Commissioning Group who, using the NHS e-Referral System (formally Choose and Book) will help you to make an informed choice. In accordance with the NHS Constitution, you have the right to choose when and where you wish to be treated and in a timely manner.
Your GP will provide you with a booking card and a telephone number for you to contact the team. You are then asked to contact the Patient Choice Navigators five days after seeing your GP so they can work with you to book your appointment.
Following discussion with you, the Patient Choice Navigators will send your referral on to the hospital or community provider of your choice, who will then contact you to confirm your appointment. If you do not make contact with the PCN within 10 days of the team receiving your referral then an appointment may be booked for you.
If you have any concerns or questions about your information being passed to the Patient Choice Navigators then please speak to a member of the practice team. Information will only be shared when you have agreed with your GP that a referral is the best course of action.
PATIENT SURVEY RESULTS 2015
Please click on the link below to see the results of our recent Practice survey:
- Patient Survey Report 2015