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Accessible informationAccessible information standard

The Accessible Information Standard aims to ensure that people who have a disability or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language interpreter. More specifically, that information provided by Victoria Road Surgery is available to in whatever method is required by our patients.

Further information can be obtained by reading the Accessible Information Standard Leaflet

Should you have any communication needs, or know of a patient who needs support, please let the practice know and we will look to assist, whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, or sending information via email or braille.

Further information can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

Please do not hesitate to contact the practice if you have any questions.

What is required by the accessible information standard?

The Standard requires organisations that provide NHS or adult social care to:

  • Ask people if they have any information or communication needs, and find out how to meet their needs;
  • Record those needs clearly and in a set way;
  • Highlight or flag the person’s file or notes so it is clear that they have information or communication needs and how to meet those needs;
  • Share people’s information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so;
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.