NHS 111 - 24 hour  health advice online and on the phone

Use Emis to book appointments and order prescriptions online

 

appointments at Victoria Road Surgery, WorthingAppointment System

We run all our surgeries by an appointment only system. Appointments can be booked in advance (up to 4 weeks ahead) or on the day you wish to be seen subject to availability

We endeavor to offer the doctor of your choice but if they are not available we will offer another doctor.

Our core hours are Monday to Friday 8a.m. to 6p.m.

Appointments can be made by telephoning the Surgery, calling at reception or online (please note that online appointments can only be booked in singular slots). Please remember that each appointment is for one patient only and for ten minutes. If you feel you need longer than this, please ask at reception for a double appointment. It would be helpful if you would be punctual and could cancel any appointments you no longer require. Please note children under 14 should be accompanied by an adult.

We are improving access to appointments

From 01 October, GP and nurse appointments are now available during the evening and at the weekend for people across Coastal West Sussex.

This means that urgent appointments are available up to 8pm during the week, and during clinics on a Saturday and Sunday.

This aims to improve access to GP appointments and help local people to get the help and support they need.

The service is run by Innovations in Primary Care (IPC), a not-for-profit company owned by local GP practices.

The appointments will be available at local GP access hubs, run from GP surgeries, and they will be both routine and urgent appointments with a doctor, nurse or healthcare professional.

The teams will see new illnesses when you urgently need to see a health professional, and offer planned appointments such as family planning and smear tests that can be hard to arrange whilst at work or when you are caring for family or a loved one.

IPC has been running the MIAMI clinics in Adur and Worthing for the last three years, which has offered a very similar service, offering help for ‘Minor Injury Assessment & Minor Illnesses’.

These clinics have been successful and helped local people to access the help they need outside of normal opening times.

We hope that this roll out of the hubs across the whole of Coastal West Sussex will mean that all patients registered with a GP practice in our area can benefit.

You book into the GP access hubs via your normal GP practice, and you may be offered an appointment at one of the hubs at the weekend if you call NHS 111 for urgent health advice and support.

The hubs may be at your GP practice or they may be at a neighbouring GP practice locally in the community around you.

The teams will have access to your medical records with your consent, and any care they provide will be added to your notes so your GP practice can continue any ongoing care.

Patients can book into these appointments by calling your registered GP practice in the normal way, and they will be able to access the booking system and make sure you receive the help and support you need.

 

Please phone 01903 230656 for 50 Victoria Road and for Durrington Health Centre to book appointments. Our appointment phone lines are open from 8am until 6.30 p.m.

Alternatively book your appointment online using the Emis system if you are  registered to (this can be done by calling in at the surgery with photo ID or birth certificate and requesting this service)

 

APPOINTMENTS: Please can we ask that you do not use the online booking system for an appointment for your Doctor to complete any kind of form.  This will not be completed at the appointment and would be a waste of NHS resources which are strictly for patients that have clinical problems. Thank you

 

If we cannot offer you an appointment on the day we will offer to triage you and a doctor will call you back the same day and if necessary you will be invited to attend the surgery by the triaging doctor

We offer EXTENDED ACCESS appointments:

Monday

Victoria Road

7:00am – 8:00am

7:00am – 8:00am

7:00am - 8:00am

Dr Woolley

Dr Price

Dr Haque

Tuesday

Victoria Road

7:00am – 8:00 am

Dr Price

Wednesday

Victoria Road

7:00am – 8:00 am

7:00am – 8:00 am

7:00AM - 8:00 am

Dr Woolley

Dr Price

Dr McCreanor

Thursday

NONE

 

 

Friday

Victoria Road

7:00am – 8:00am

7.00am - 8:00am

Dr Price

Dr Woolley

Saturday and Sunday

CLOSED

CLOSED

 

 * at Durrington every other week

Cancelling & Rescheduling Appointments

If you cannot attend your given appointment please call 01903 230656 for 50 Victoria Road and for Durrington Health Centre to cancel or reschedule. On average 60 people a month fail to turn up for their appointments without informing us.

These slots could be put to good use and offered to another patient, allowing the doctors and nurses to reduce any backlog of patients and reduce waiting times. Please think of others when you can no longer attend or no longer need a scheduled appointment.

Home Visits

If possible patients should come to the Surgery to see their GP or Health Professional. This is because for every home visit a GP or nurse makes they could see several patients in the Surgery, so if you are mobile please come into the Surgery to be seen.

In cases of severe illness, infirmity, or emergencies the GP or nurse will visit the patient at home. If you have transport problems consider contacting the WRVS Good Neighbours Scheme 01903 851558.

If you are too ill to attend surgery please call the surgery before 10.00am if possible, as rounds have to be planned. Please give our staff some idea of your symptoms so we can judge the urgency of the call. Each doctor visits their own patients, but on occasion it may be necessary for one of the other doctors to visit you. The doctor may phone before visiting to assess the urgency of the visit.

To arrange a home vist please call the Practice on 01903 230656

 

 

NHS UK Department of Health NHS West Sussex

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