If you have a complaint or concern about the service you have received from the Doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.
We hope that most problems can be sorted easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:-
Within 12 months of the incident or of becoming aware of the matter complained about.
Complaints can be made directly to the Practice Manager: Mrs Jane De Jong in person, via telephone or via our Complaints Form
or via NHS England:
Tel: 0300 311 22 33
Write to: NHS England, PO BOX 1673, Redditch, B97 9PT
We shall acknowledge receipt of your complaint within three working days and aim to:
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note or our Complaints Form signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.
We hope that if you have a problem, you will use our Practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our Practice.
If you remain unhappy after local resolution and independent review then you can complain to the Health Service Ombudsman. The ombudsman is completely independent of the NHS and Government.
Tel: 0345 015 4033
Write to: Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP
Healthwatch West Sussex is an Independent Health Complaints Advocacy Service (IHCAS). Healthwatch West Sussex exists to make health and care services work for the people who use them. They give people across West Sussex the opportunity to have their say about health and care services. Healthwatch are an independent organisation but have a statutory voice, meaning commissioners and providers have to listen to them.
Tel: 0300 012 0122
Write to: Healthwatch West Sussex, The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW
If you have a genuine concern about a staff member or regulated activity carried on by this Practice then you can contact the Care Quality Commission by calling 03000 616161, or alternatively visit www.cqc.org.uk