Jane De Jong is responsible for the overall running of the Practice and is pleased to help with any general enquiries that you may have. If you are in doubt who to speak to regarding a specific problem, please do not hesitate to ask for her.
However, if the matter is a personal clinical matter or relates to your medical records or appointments, please contact the Practice through Reception as normal. Additionally, change of addresses should be addressed to the Practice in writing or by calling in at reception. Thank you.
Caroline Nelson is the Practice Business Manager and is responsible for managing the Contracts and the Quality and Outcomes Framework working closely with all clinicians. Caroline is also the Prescribing Manager for the Practice.
Joanne Lowes deputises for Jane and regularly works alongside her. Jo is also responsible for the running of reception. Jo will be pleased to help with any queries you may have with regard to reception duties at both Victoria Road and at our branch surgery at Durrington Health Centre.
Our reception staff are here to help you in any way they can. Please remember that they sometimes have a difficult task to perform, and that they must follow the doctors' instructions.
Julie Bagnall is our Patient Liaison person in the Practice. Julie is here to help patients with a variety of issues. She can sign post you to helpful services and also help with any prescription issues you may have. Julie meets with a multi disciplinary team once a week to work together to try and help patients stay in their homes when they are unwell with support from the team.
Steph Seacombe is our Admin Supervisor. Steph supports an admin team and they are here to ensure the smooth transition of patients medical records and all correspondence moving through the practice.